• An upgraded E-ZPass system with modernized software to provide improved customer support and self-service options.


• A new consolidated E-ZPass and Tolls by Mail website will be hosted at e-zpassny.com.


• Enhanced web features, including a responsive design, live chat, Apple Pay, Google Pay, online business account setup, and user-friendly self-service options.


• An improved automated phone system with user-friendly self-service options.

• An upgraded Tolls by Mail system with modernized software to provide improved customer support and user-friendly self-service options.


• A new consolidated Tolls by Mail and E-ZPass website will be hosted at e-zpassny.com.


• An upgraded Toll Bill will now include the addition of account numbers which can be used to easily search for Toll Bills.


• The ability to add your email and mobile phone number to your Toll Bill account to sign up for email/text messages and mobile alerts.


• The ability to view Toll Bills, transactions, and images when logging in at e-zpassny.com.

No, automatic replenishments will resume once the upgrade is completed. You may experience a temporary increase in the frequency of charges to your payment method immediately following the upgrade to get your balance back to its normal level.

If your balance is low, please make a payment prior to the upgrade period.

Yes, we will continue to process check payments received in the mail, however, there may be a delay in payments posting to accounts during the upgrade period. Please allow for sufficient mailing time when sending in your payment. Once the upgrade is complete, you can review the status of your payment at e-zpassny.com, the Tolls NY mobile app or by contacting the Customer Service Center.

No, Vanilla Direct retailers will not be able to take payments during the upgrade period.

There will be no impact on commuter plans or trip requirements due to the system upgrade.

Yes, if your account was in good standing prior to the upgrade, you can continue to use your E-ZPass Tag(s).

If your E-ZPass Tag is lost or stolen during the upgrade period, please login to your account at e-zpassny.com or Tolls NY mobile app after the upgrade period is complete to report the Tag lost or stolen and to order a replacement Tag.

During the upgrade period you will not be able to order any new E-ZPass Tags. E-ZPass Tag processing will resume immediately after the system upgrade is completed. Please check for updates at e-zpassny.com/new.

If you purchased an E-ZPass On-the-Go Tag and have not registered it, do not use the Tag until you have registered it. Registration will be available once the system upgrade is completed.

Yes, tolls will continue to process as usual.

After the upgrade is complete, Toll Bills can be paid at e-zpassny.com. The tollsbymailny.com website will no longer accept payments and will redirect to the new e-zpassny.com website.

Toll Bill due dates have been extended during the upgrade, and you are still responsible for paying your Toll Bill by the indicated due date.

No download will be necessary. An update will be pushed out to mobile app users.

Yes.

To close your account, you may mail your E-ZPass Tag(s) back during the upgrade period. Customers are encouraged to return their Tag(s) in the silver read prevention bag or by wrapping your Tag(s) in aluminum foil to prevent unintentional in-transit Tag reads. The E-ZPass Tag(s) should be mailed to:

E-ZPass
PO Box 149001
Staten Island, NY 10314-9001

Information regarding the restoration of online access will be posted on this website: e-zpassny.com/new. If you have opted into mobile alerts, you will receive a text message. Mobile app users who have opted into push notifications will receive a push notification.